Late Policy:
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.

Cancellation Policy:
Here at IHB we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us at least 24 hours notice so we can adjust our schedule to accommodate other clients. In the event 24 hours notice is not given we will try our best to re-book the appointment time. If we are unable to fill the time slot we reserve the right to charge a cancellation fee totaling 50% of the session. 

​

No Show Policy:
We reserve the right to charge a no show fee up to 100% of the service to those who do not show up to an appointment. After 1 no show you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.

Makeup Policy:
Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.

Lash Fill Policies:
If more than 50% of your lashes are detached or grown out it will no longer be considered a normal fill, as  it will take more time for proper maintenance that involves replacing, detaching & washing.

On Average the lash loss cycle is as follows:
2 Week Fills: No more than 20% -50% loss of initial set
3 Week Fills: No more than 50%-60% loss of initial set
4+ Week Fills: 60% or greater * New Set is highly Recommended 

Even if you have great lash retention, lashes need maintenance to ensure your natural lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.

Foreign Fill Policies:

We kindly require all of our clients with existing lash extensions from other salons/spas to book a consultation FIRST before booking a fill appointment. We must first assess the work to be sure we can work over it. If we cannot work over the existing work, we will recommend a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set to ensure your lash artist has enough time with you.

Please review the new policies we have implemented for the safety of our lash community

1. All clients must wear a mask or face covering to their appointment. Masks should remain on at all times.

2. All clients must wash/sanitize their hands upon arrival. Hand sanitizer will be available to all clients.

3. Please do not bring any guests with you to your appointment including children. We cannot accommodate them at this time.

4. Please only bring the necessities with you to your lash appointment such as car keys, phone and a form of payment.

5. All clients must reschedule their appointment if they’ve experienced any of the following within 24 hours of their scheduled appointment:

* Fever over 100 degrees

* Cough

* Shortness of breath

* Lack of smell or taste

* Sore throat

* Recent known exposure to Covid-19

6. In an effort to keep clients socially distanced we will not have clients in our waiting area. Please give us a text at 251-382-5510 to let us know you have arrived and we will confirm that the room is ready.  

8. Please do not arrive early to your scheduled appointment unless we ask you to do so to fill out necessary paperwork. We will kindly ask anyone who arrives early to wait in their cars until their scheduled appointment time.

9. Please arrive to your appointment on time with no makeup on. In an effort to keep clients socially distanced and to allot enough time in between clients to disinfect we will need to stay on schedule.

​